Cisco unified callmanager attendant console user guide. Activating cisco unified attendant console standard. Cisco unified callmanager attendant console is an application from cisco systems that supports the traditional role of a manual attendantconsole hardware device. After ordering, cisco unified business attendant console software and licensing keys will be provided through cisco software center. With the dvd, you have access to the same documentation that is found. Cavazza institute for the blind, for visually impaired and. The cisco attendant console included free with cisco unified communications manager is discontinued in version 8 and beyond.
Cisco unified communications manager attendant console is a software program developed by cisco systems. Windows 2000 professional plus sp2 or windows xp with sp2 the operator client for the cisco unified business attendant console requires the following pc. Get a smart account for your organization or initiate it for someone else. Microsoft windows vista professional 64bit using wow64 emulation. Microsoft windows 7 professional edition 64bit the information in this document was created from the devices in a specific lab environment. Multiple vulnerabilities in openssl affecting cisco products. This is documented in cisco bug id csctf56917 registered customers only. The intuitively designed interface enables the agent to quickly handle calls in a professional and competent manner. We have, for some reason, a person answer the phones during the day but some days the ladies that answer the phone leave at the same time. Cisco attendant console with complete overview and control. The information in this document is based on these software and hardware versions. Configuring access to cisco unified presence server 43. This download was scanned by our builtin antivirus and was rated as clean. Cisco unified attendant console standard installation and.
Cisco unified attendant console products provide superior call routing and distribution tools to help ensure teams handle calls efficiently and professionally. The dvd enables you to access multiple versions of hardware and software installation, configuration, and command guides for cisco products and to view technical documentation in html. Trusted windows pc download cisco configuration assistant 3. Cisco attendant console features configuring cisco. Cisco configuration professional ccp is a gui device management tool for cisco access routers. Cisco unified enterprise attendant admin provides administrator access to the configuration for cisco. Cisco unified attendant consoles maintain and operate.
Cisco unified attendant console enterprise edition is a fullfeatured, software based attendant console application designed especially for large enterprises. Note if your reseller, customer or site are not available, click the control to add them. The vulnerability is due to insecure deserialization of usersupplied content by the affected software. Cisco unified attendant console web admin and installation guide. A third party uninstaller can automatically help you uninstall any unwanted programs and completely remove all of its files and free up. All of the devices used in this document started with a cleared default. And having a user interface that perfectly matches skype for business is a core tenet. Cisco unified enterprise attendant console free version.
Passwordprotect key configuration settings to prevent accidental changes by your users. Bridge operator console attendant console for cisco. Installing cisco unified attendant console advanced software 51. Efficient attendant console software for cisco ucm callmanager. Cisco unified attendant console business edition web admin and installation guide version 9. Combining support for traditional telephony functions with advanced unified communications applications and services, such as ataglance destination presence status for more effective dispatching of inbound calls, this attendant console. The easy and effective search promptly provides the relevant data. This advisory will be updated as additional information becomes. The information in this document was created from the devices in a specific lab environment. When creating it, we examined every single telephone operator need. The information in this document is based on the cisco unified enterprise attendant console 3.
Welcome to the cisco support community ask the expert conversation. The builtin corporate directory synchronizes with cisco unified communications managers enduser directory, or with active directory in the cisco uac advanced version. Cisco unified attendant console business edition 9. The cisco unified enterprise attendant console is a highly scalable software based console designed for cisco unified communications manager customers. Combining support for traditional telephony functions with advanced unified communications applications and services, such as ataglance destination presence status for more effective dispatching of inbound calls, this attendant console meets. A total of eight common vulnerabilities and exposures cves were assigned.
It simplifies router, firewall, intrusion prevention system ips, vpn, unified communications, wan, and lan configuration with easytouse wizards. Vulnerability in java deserialization affecting cisco products. Cisco unified attendant console department edition v9. Combining support for traditional telephony functions with advanced unified communications applications and services, this attendant console meets the needs of businesses both for today and. Software solution from attendant console to contact center. The cisco unified attendant console enterprise edition is an attendant console solution designed specifically for cisco unified communications manager customers.
Cisco unified attendant console standard installation and configuration guide version 10. I have to go in and change the times so that it goes into night mode for a little while. Configuring access to cisco unified presence server 43 chapter 5. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to conduct maninthemiddle attacks on an ssltls connection. The software lies within communication tools, more precisely instant messaging. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve incoming call management. Attendant pro was the first office 365 ready receptionist console client when it was released in june 2014. The attendant console logging starts and is immediately minimized. Two of the vulnerabilities affect only recent openssl versions in the 1. By using the service cisco cm attendant console menu in the callmanager administration.
Oct 18, 2012 cisco unified attendant console cucm configuration. A vulnerability in the java deserialization used by the apache commons collections acc library could allow an unauthenticated, remote attacker to execute arbitrary code. The tool can also be called click to call, click to call da cisco. Attendant console software download cisco community. Combining the functionality of a standard pc running microsoft windows operating system, with the technology of mitels axxess and 5000 series phone system, call handling has never been easier. Search for the attendant console desktop software in all programs under cisco unified attendant console. Apr 21, 2015 i have a cisco attendant console premium edition ver 9. Read setting up an attendant console network on page 10. It is supported on cisco unified communications manager, and on cisco unified communications manager business edition 5000 and 6000 systems.
Thanks to the ntw livemonitor, the service level stays under maximum control with different views and integrated alarming. Cisco unified attendant console business edition cisco. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to cause a denial of service dos condition. There is a much easier and safer way to uninstall cisco unified attendant console enterprise edition completely. Cisco cdp monitor cisco cdp monitor is a highly efficient network monitor and troubleshooting. Register your details and wait for the system to supply you with a secure password via email before you can access evaluation software or activate purchased software. This advisory will be updated as additional information becomes available. Attendant console for cisco unified communications manager. We wish to warn you that since cisco configuration assistant files are downloaded from an external source, fdm lib bears no responsibility for the safety of such downloads. Answer, transfer, park, hold, place calls, and more directly from the cisco unified attendant console, which controls a cisco unified ip phone. Installing and licensing cisco unified attendant console software 51. A single attendant console server can support up to 40 concurrent attendant console client logins and the complete cisco unified communications manager enduser directory. The cisco unified callmanager attendant console user guide helps attendants perform the.
All are available for windows, macos and linux platforms. Arc pro provides a professional attendant operator console interface, designed exclusively for use with the cisco unified communications manager cucm platform. The cisco unified attendant console advanced client software is loaded on each operators desktop pc. All phone services are available on the software client and the ip desk phone or softphone is controlled complete by the pc. The terms and conditions provided govern your use of that software. Completely uninstall cisco unified attendant console. Efficient attendant console software for cisco ucm. Download for free the latest versions of ciscos configuration professional, network assistance and anyconnect secure mobility client. The latest version of cisco click to call can be installed on pcs running windows xp78, 32bit. On june 11, 2015, the openssl project released a security advisory detailing six distinct vulnerabilities, and another fix that provides hardening protections against exploits as described in the logjam research.
Activating cisco unified attendant console standard step 6 in cisco unified attendant console standard, in the main menu, choose help about cisco unified attendant console standard. Feb 27, 2007 cisco unified attendant console business edition web admin and installation guide version 9. Cisco software is not sold, but is licensed to the registered end user. Of the eight cves, three relate to the drown attack. Cisco unified attendant consoles maintain and operate guides. Troubleshooting cisco unified enterprise attendant console.
Ok cookies help us to continuously improve the website and deliver the best possible service. Troubleshooting cisco unified enterprise attendant console issues. Attendant console set up and operation guide chapter 2 preparing for installation before you install attendant console. Cisco unified business attendant console should i remove it. Multiple vulnerabilities in openssl affecting cisco. I have a cisco attendant console premium edition ver 9. Cisco unified attendant console enterprise edition is a fullfeatured, softwarebased attendant console application designed especially for large enterprises. All phone services are available on the software client and the ip desk phone or. Ntws additional call and attendant statistics provide comprehensive support for quality management. Configuring cisco unified attendant console standard 41.
Cisco unified attendant console standard version 12. Cisco unified attendant console advanced administration and. Cisco unified attendant console advanced includes a webbased administration utility that guides you through configuring the application server with cisco unified communications manager. Review the requirements in requirements for attendant console on page 11. How to configured the cucm in preparation for installing cisco unified attendant console server. On december 3, 2015, the openssl project released a security advisory detailing five vulnerabilities.
Cisco unified enterprise attendant console web admin and. The cisco unified enterprise attendant console is a highly scalable softwarebased console designed for cisco unified communications manager customers. How do you access the attendant console configuration tool. The server software for the cisco unified business attendant console can be installed. I can confirm i am able to download cisco unified attendant console from that link after registration. Enhance productivity and help network and security administrators and channel partners deploy routers with increased confidence and ease.
Since 2004, the console has enabled receptionists to handle multiple calls simultaneously, instantly see who is available, quickly search key contacts, and rapidly transfer calls to the relevant party. Cisco unified attendant console cucm configuration. Attendant console for cisco unified communications manager the and desktop ac attendant console software enables attendants to manage their communication directly on their computer. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to cause a denial of. The software is designed to connect to the internet and adds a windows firewall exception in order to do so without being interfered with. Cisco unified communications manager attendant console cisco unified callmanager attendant console is an. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle queue manager enterprise to simplify and improve incoming call management. Cisco unified attendant console department edition. When ordering, the first client includes the software license for the cisco unified business attendant console server. Cisco asdm cisco asdm is a simple, guibased firewall appliance management tool. Employing a graphical user interface, the attendant console uses speeddial buttons and quick directory access to look up phone numbers, monitor line status, and direct calls. Configuring access to cisco unified presence server 44.
Application dial rules, created in cisco unified communications manager, are automatically imported and used by cisco unified attendant console standard. Multilingual attendant console for cisco cucm callmanager software solution from call distribution up to contact center. Windows vista professional with sp2 32bit or 64bit. Create a list of specific devices with which a user may sign into cisco unified attendant console standard. Cisco callmanager attendant console, a clientserver application, allows you to set up cisco ip phones as attendant consoles. Attendant console will assist your switchboard attendant in eliminating lost calls, extended callholding time and help process calls quickly and easily. Vistapoint cisco attendant console solutionsiq netsolutions. Associated with a cisco unified ip phone, the application allows the attendant to quickly accept and dispatch calls to users. Cisco unified attendant console enterprise edition v. On the cisco unified enterprise attendant console cueac web admin page, go to user configuration queue management, and clear the salutation field.
Some of you may have a shortcut to the attendant console on your desktop with the cisco logo on the icon, click on your preferred method. Cisco unified attendant consoles some links below may open a new. Oct 18, 2012 how to configured the cucm in preparation for installing cisco unified attendant console server. Username does not need to match the one used for cisco login but i did use the same email address. Cisco unified attendant console standard installation and configuration guide. Cisco unified attendant console business edition version 9. Cisco unified communications manager attendant console. This is an opportunity to learn and ask questions about the cisco unified attendant consoles with jamie gale. An attacker could exploit this vulnerability by submitting crafted input to an application on a targeted system that. Cisco unified communications manager attendant console cisco unified callmanager attendant console is an application from cisco. Vistapoint enterprise is a suite of applications, interfaces, widgets, and modules. A scheduled task is added to windows task scheduler in order to launch the program at various scheduled times the schedule varies depending on the version.
Cisco unified attendant console advanced secureitstore. On january 28, 2016, the openssl project released a security advisory detailing two vulnerabilities. Bridge operator console takes attendant console software to a new level, with machine learning ai, and a spectrum of features developed specifically for cisco unified communications. Get cisco configuration assistant alternative downloads. Windows vista professional with sp2 32bit or wow64. More than 1,000 call operators worldwide rely on the mida attendant console to deliver a superior customer experience with ease. Step 1 select your reseller, then select your customer, and then select your site. Unified communications cisco unified attendant consoles. Attendant pro was designed from the ground up for skype for business lync. Use the link below and download cisco configuration assistant legally from the developers site. On march 1, 2016, the openssl software foundation released a security advisory detailing seven vulnerabilities and a new attack, referred to as the decrypting rsa with obsolete and weakened encryption drown attack.
Of these vulnerabilities, the openssl software foundation classifies one as critical severity, one as moderate severity, and one as low severity. A better way to uninstall cisco unified attendant console enterprise edition with added benefits. Cisco unified business attendant console is a software program developed by cisco systems. On november 10, 2016, the openssl software foundation released a security advisory that describes three vulnerabilities.
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